Shipping & Returns

Our Payment Policy

• We accept payment via Visa , MasterCard, Discover, AMEX, PayPal and Money Order/Cashiers Check and wire transfer. Performance PC's reserves the right to deny any sale for reasons of fraud or misappropriation of funds. Performance PC's also uses AVS (address verification system) to prevent credit card fraud. Please make sure the shipping address matches up with the issuance name on the credit card. The "Ship to" address must match billing address unless you have the other address on file with your credit card issuing company. Our "no hassle" customer service is excellent. Our secure server is easy and safe to use so feel totally comfortable paying online with us. Western Union wire transfer you should check out with the "Check/MO" option. Reference your order # in any wire transfer. We do not accept International Checks or Money Orders.
• You may send us a Money Order or Certified Bank Check for immediate order processing. We only do direct bank account transfers for large orders. Email us for details. If you send us a personal check, it will take 7 to 10 business days for the check to clear before we will ship the order.
• Our product description pages show the weight of each product. This is NOT the actual shipping weight. This "weight" is used by us to calculate the shipping charge. It is not the weight of the item. Many times we set weight so that we have a fair shipping charge which includes packing materials, boxes, etc. We will make every attempt to NOT overcharge on shipping.
   

International Orders

• We only accept orders directly from the shopping cart. In order for us to ship internationally you must check-out through the cart and be able to pay via PayPal, or send a Western Union wire transfer to complete payment. If you wish to pay with a
• We only do direct bank account transfers for large orders over $1000.00 US for no extra fee. If you wish to do a direct bank transfer for an order under $1000.00 then you will have to pay the incoming wire fee of $40 that we incur. Please contact us for bank wire transfer information and include this fee in your total wire transfer amount.
• Due to UPS's very high brokerage fees for Customs we recommend you ship US Express Mail. This option has tracking and is insured and recommended for any order over $50 US. US Priority Mail or 1st Class rate have no tracking, no insurance, and can take much longer to arrive based on how fast or slow your Customs Department handles it. So, expect with these two services that the delivery will take 2-4 weeks average. If time is sensitive and you want true tracking and guaranteed delivery times, then we suggest only to use UPS for shipping.
• When selecting UPS please be informed that you WILL HAVE TO PAY UPS A BROKERAGE FEE WHEN YOUR PACKAGE ARRIVES. Our shipping fees are for SHIPPING ONLY and DO NOT include any taxes or duties that your country charges on imports. So please note that you are responsible to pay this fee when selecting UPS shipping to be able to receive your package. We have nothing to do with your countries taxes and how much they charge on imports. PLEASE DO NOT call or email us in regards to why you are being asked to pay a UPS brokerage fee when selecting the UPS ship method! You are expected to read all the store policies on the site prior to ordering and know what to expect in regards to your shipments.
• Finally, please note that there are certain countries we will not ship to regardless of payment. Please contact us first if you have any questions relating to that.

Shipping Options

• The choices for shipping will be UPS and US Priority Mail with Delivery Confirmation. There will be times when we will have to reserve the right to choose an alternative method of shipping, and we will notify you of any changes. We can not be responsible for any US Mail packages that are lost after delivery. If the Delivery Confirmation number for the packages shows "Delivered" and you do not have the package, you need to speak to you local mail carrier or local Postmaster. We have no other information to provide you on this and so you must ask the PO where they left the package. Please do not call or email us because we will not have anything to check on. Priority Mail is NOT insured so keep that in mind for more expensive shipments! All UPS shipments are insured so, if there is any damage during shipping, email or call us immediately so we can process the insurance claim. If you accept and sign for a damaged box, it is your responsibility to save all the packing materials and box for UPS inspection. Failure to keep your packing material will void any possibility or us making a UPS claim and replacing your product! So please keep this in mind for any shipment received to retain all pack materials until everything in the package is fully inspected!
• UPS does not ship to PO Box addresses.
• UPS does not ship on Saturday or Sunday (delivery only with higher priced service, no pickup)
• If there are any problems processing your order (e.g., payment, processing) we will send an email notification and the order may be held until a response is received.
• We will make every effort to ship your order out as quickly as possible but, due to the custom nature of most of our products some components like modified power supplies and modded cases will generally ship out within 72 business hours. Heavily modded cases, water cooled cases please allow a min of one week for build. We will not jump orders ahead of others just because you pick Next Day Air shipping! All case mod orders are completed in the order they are received. 
• We will generally only ship complete orders. If your order includes an item on backorder, we will contact you regarding the backordered item with a choice of holding the order until the backordered items are in or removing the backordered item from the order.

Shortages/Wrong Items

• The customer must contact Performance Pc's within 72 hours (not including weekends) of any shortages or mistakes in an order upon delivery date. Any notifications of shortages/wrong items after 72 business hours will NOT be honored! You are expected to open and inspect your delivery immediately after you receive it. Please make sure you dump all packing material out, look for small items being taped to larger ones and even look under the bottom box flaps before you contact us for a shortage. Also please look at your Packing slip on the side of the box. If the items are all checked off and the packing slip is initialed twice in the "Packed by" and "Verified By" spaces; the product should be all included in the box.

Refunds and Exchanges

• We understand that sometimes after you place an order you may have second thoughts and wish to cancel. Performance PC's fully respects our customers decisions but, any order placed using a credit card or Paypal and then refunded will be assessed a 20% restocking fee even though the order has not shipped. The reason for this is that we, the merchant,  are charged the discount rate on every transaction we process which includes both the charge and the refund. Plus the time involved with canceling and orders takes labor time. So, while we like to accommodate our customers in every regard, we cannot lose money on doing refunds. So, please be very sure you wish to proceed with your order before you submit button when using a credit card or Paypal!
• If you are not satisfied with your component purchase, you must contact us within 3 business days of delivery to be eligible for a refund or exchange. THERE WILL BE ABSOLUTELY NO REFUND OR EXCHANGE OF ANY CUSTOM SLEEVED POWER SUPPLY OR MODIFIED CASES! We also cannot accept back any water cooled parts, water cooled kits, or any heatsinks that are used or have been installed. If you have a defect or problem with a installed water cooled part then the support and RMA must be direct through the manufacturer. Any products that are cut to order ie., sleeving, tubing, etc. cannot be returned for any reason. Finally, we do not accept returns for unneeded hardware so please be sure of the amount BEFORE ordering. All returned items must be shipped prepaid in their original cartons. We do not accept returns C.O.D. All shipping charges are non-refundable. The items must be in resellable condition without any scratches, fingerprints, or other damage. We reserve the right not to accept a refund request on custom orders if we feel that we would not be able to resell them.
• Performance PC's warranties all products for 30 days from order date. Any product that is defective after 30 days of order date must be warranted through the manufacturer/supplier. If you need contact information, invoice copies, etc. to process your RMA through the manufacturer please contact us via email. International Orders RMA Policy is the same as the domestic US policy other than the customer has 45 days from the order date for us to handle product RMA but, the customer is responsible for any return shipping charges to their country of the product replaced. To return a product based upon Performance PC's, Inc. replacement/return guarantee you must email us for a Return Merchandise Authorization (RMA) Number within the guarantee period for the product (described above).  Once an email is received, Performance PC's, Inc. will issue an RMA number that is valid for 30 days within which return products must be received. Performance PC's, Inc. will not accept returns without prior authorization and an RMA number. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
• The customer is solely responsible for shipping any returned product to Performance PC's, Inc., including any shipping charges. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Performance PC's, Inc. Return Procedure will be breached and Performance PC's, Inc. will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Performance PC's, Inc. will not refund to the customer the original shipping charges. In addition, Performance PC's, Inc. will assess a 20% restocking fee against the customer's account on all returns for refund.
• To request an RMA number please send an email to Customer Service .