Thank you for choosing Performance PCs. Please formalize yourself with the store policies listed below. These policies must be agreed to prior to check out. If you have any questions regarding the policies, please see our FAQ's which can be seen in the Freshchat app (click on the blue bubble on bottom right of any page) or feel free to reach out via email to the address noted in each policies section.
Thank you for choosing Performance PCs. Please formalize yourself with the store policies listed below. These policies must be agreed to prior to check out. If you have any questions regarding the policies, please feel free to reach out via our contact us page. We can be reached best via email or Freshchat, but you can also call our Toll Free Number.
- We accept major credit cards (orders issued within the US and Canada), PayPal, Amazon Pay, Klarna, Most Cryptocurrenciers, Bank wires and Western Union wire transfers. US money orders and checks are also accepted (checks must clear 10 days before the order is shipped)
- Cryptocoin orders will automatically go to pending status until the order is manually cleared during business hours. Once the order is cleared it will appear under your account orders.
- If the billing and shipping addresses differ on a credit card order both addresses must be on file with the bank and our accounting department will need to verify this.
- Western Union payments are accepted on orders of $100.00 or more. Once complete please email Accounting@Performance-PCs.com with your order number, full name, address, and money control number.
- Bank wire transfers are accepted on orders of $500.00 or more excluding shipping. Please use the below details for your transfer.
6000 Babcock St SE
Palm Bay, FL 32909
Account Name (Beneficiary): Performance PC's, Inc.
SWIFT/BIC CODE: BRBTUS33
Routing # 263191387
- Orders are processed Monday-Friday from 9:00am-5:00pm EST excluding US Federal Holidays.
- Orders can take up to 48 business hours to process. This time may be extended during the holidays or for modified products.
- Orders are shipped complete when ever possible. If we are not able to complete the order in full you will be contacted, and the order will be held.
- If your order contains a pre-order item, the order will be held until all items can be shipped at once. Additional shipping will be charged if you would like in stock items to ship first.
- We will always process and ship your order as quickly as possible. This includes extending hours at peak times. We appreciate your patience during this time- we’re doing our best!
Rush order processing
- Rush order processing is to ensure your order ships “same business day”. This does not affect your transit time.
- Rush orders for UPS must be placed by 4:00pm EST and USPS by 10:00am EST on working business days to ensure same day shipping. Rush orders placed after these times or outside of working days will be considered rush orders for the next business day.
- When using rush processing with modded or custom orders- the rush processing is to ensure the order is shipped the same day the mod is completed, not the day the order is placed.
- We recommend not adding rush processing to items that ship from an alternate supplier as we cannot control how quickly they ship orders out.
- If your order is placed before the cut off time, and same day shipping as outlined above is not met, the Rush Order fee will be refunded.
Tax Exempt customers and orders
- Tax exempt customers PLEASE upload your certificate first and let us make your account tax exempt BEFORE you place an order. Please upload your Tax-Exempt Certificate HERE. If you are purchasing and shipping to an address outside the state of Florida, you will not be charged sales tax.
Coupon codes, sales, and promotions
- Coupon codes, sales, and promos cannot for any reason be extended to orders placed outside of the dates/times listed for the sale. We are not able to offer rain checks or pre orders on out-of-stock items. We apologize for any inconvenience, but there are no exceptions to this.
- Coupon codes, promos, and free shipping cannot be manually added to an order, this can only be done at check out.
- Coupon codes sometimes exempt certain brands, SKU's or dates. Not every item can use a coupon code. For example, we do not allow coupon codes on the brand Koolance due to our very low margins with their products.
- The free shipping offer cannot be combined with coupon codes, nor can codes be stacked.
- You can sign up for our newsletter to be notified of sales and coupon codes. You can also email us before you place an order to see if a coupon code will be available soon.
- We ship with UPS, USPS and DHL (international only).
- Orders cannot be shipped on customer accounts.
- Most carrier “on time” and “money back” guarantees are suspended as of April 2020 due to the Covid 19 Pandemic.
- USPS and International transit times are estimated and not guaranteed.
- UPS transit times are calculated in business days.
- Orders shipping to a PO box can only be shipped via USPS.
- Saturday delivery can be added to UPS packages shipped 2 day (shipped on Thursday) and Next day air packages (shipped on Friday) for an additional $17.00
- USPS Priority and Priority Express offer $50.00, and UPS offers $100.00 in default liability coverage (insurance against loss and damage). Additional coverage can be added at check out. Please note if you do not add the optional coverage to larger purchases, you will only be covered by the carrier’s default liability.
- USPS First class packages have no default coverage, insurance can be added when shipping within the US and Canada. Packages shipped to other countries will not be covered against or refunded due to loss or damage.
- We suggest adding signature confirmation to protect against theft after delivery (liability and added insurance does not cover this). Orders of $100.00 or more paid for with a credit card shipping to an apartment/condo and any order of $500.00 or more will automatically have a signature required for delivery. Orders of $500.00 or more will also have insurance added automatically, this cannot be removed.
- Orders cannot be rerouted to a new address once shipped. If you would like your order held at a UPS location for you to pick up, please contact the shipping department.
- Once your item(s) have been added to the cart you can enter your address for shipping quotes. No payment information needs to be added for quotes.
Shipping damage and non-delivery
- Orders are only covered against damage and non-delivery for the carrier’s default liability when insurance is not added at check out. Please remember this when ordering.
- All orders are packed according to carrier and manufacturer guidelines. Occasionally, items do get damaged from rough handling. If your items arrive damaged, please retain the original shipping box, packing materials, and product. A claim cannot be filed if this is not done. Please contact the shipping department for the next steps, we will resolve the claim wit a replacement or refund for the covered amount as quickly as possible.
- If your package is marked delivered and you do not have it, please contact the Shipping Department so a trace can be opened. If the package was delivered incorrectly a claim can be filed. If the package was delivered correctly there is no coverage for theft after delivery.
- We ship worldwide excluding Brazil and North Korea.
- Shipping quotes do not include VAT charges (import, brokerage, tax fees).
- The customer is responsible for paying VAT charges and submitting any needed paperwork for customs (including tax ID, import license, etc.). Performance PCs does not accept return shipping charges on orders for failure to pay fees or clear the shipment. These packages are abandoned, and refunds will not be issued.
- When shipping thermal pads/pastes, fluids, cleaners, etc. to certain countries you may be required to pay extra brokerage, please keep this in mind.
- Aerosol products cannot be shipped internationally. If your order contains one of these products it will be removed and refunded.
- International/freight forwarder orders with gift wrap added will be refunded of this service as these packages are often opened in customs.
- Orders are placed online, as we do not have a store for customers to walk thru.
- Orders must be placed using the customers name, address and phone number. If a store pick-up order is placed with the store address the order will be canceled.
- When your order is ready a sales associate will contact you. Orders are processed in queue and an order will not be expedited ahead of others if the customer arrives before it is ready, and you are contacted.
- To pick up your order you will need a government issued ID with the name and address matching the order. If the information does not match the order will not be released.
- We cannot accommodate RMA’s at the door, your RMA must be submitted and approved BEFORE arriving.
- Store pick up orders are held for a maximum of 30 days. If the order is not picked up within this time frame the order will be canceled and refunded less a 10% restock fee.
Combining and Canceling orders
- We strongly suggest researching products before you place your order. You may contact Sales@performance-PCs.com or Support@performance-pcs.com before placing your order for questions.
- Regarding adding to a current, unshipped order, please contact us first before placing your second order to ensure we can accommodate the combination. Some orders can be edited for additional items so a second order may not be needed. When placing the second order a shipping method must be selected and the original order number entered in the comments. Orders using the ‘store pick up’ option cannot be combined. Once shipped any excess shipping less the handling fee will be refunded.
- Free shipping and coupon codes cannot be manually added to an order.
- International orders cannot be combined
- Store orders and eBay orders cannot be combined.
- Any order that has had a shipping label created or packed will incur a 10% restock fee to cancel.
- We strive for order accuracy, unfortunately a small amount of human error can occur.
- Please notify us of any inaccuracies or mistakes on orders within 72 business hours of receipt.
- If you receive an incorrect item we will send a return label, once the return arrives back, we can send out the replacement. Unfortunately, over the years many people have not retuned the incorrect item, because of this we are not able to cross ship. We apologize for this.
Returns and refunds
- An RMA (return merchandise authorization) can be filed within 30 days of receipt of your order.
- If you decide you do not want an order that has already shipped, please do not refuse a package an RMA must be filed, failure to follow policy can result in the seller/purchaser relationship to be terminated.
- A 10% restocking fee is applied to returns refunded to the original form of payment. The fee is waived if the customer opts for a store credit.
- Returns are not accepted on scratch and dent, custom sleeved items, modified chassis, custom made to order, any cut-to-order items, any product that has been mounted, installed, or had any fluid run thru it.
- Returned products must be in original, resalable condition free of blemishes, scratches, fingerprints, etc. Returns must include manufacturer packaging, all hardware, accessories, and paperwork.
- Finally, we do not accept returns for unneeded hardware so please be sure of the amount BEFORE ordering. Returning 1 or 2 items is not an issue but, please understand that we cannot take back multiple parts or full orders.
- The customer is responsible for return shipping, ensuring the return is packed securely and covered against loss/damage.
- Motherboards, Processors, Video Cards, SSDs, HDDs, Memory, and Chassis all have a very small mark up and RMAs for these items are not accepted thru Performance PCs. They must be filed with the manufacturer.
- If the RMA product(s) are not in acceptable condition, the customer will be responsible for the shipping cost back to them. You will be contacted by the shipping department with shipping quotes. The product will only be held for 30 days, after that the product will be considered abandoned and disposed of.
- Any modified part is warrantied for 30 days thru Performance PCs. Modifying any part is considered to be "at your own risk".
- When there is a manufacturer defect or a defect after installation, please contact the RMA department. Certain manufacturers will require you to deal directly thru them, others will allow Performance PCs to act as a liaison.
- Performance PCs warranties products for 30 days, beyond that the warranty replacements must be requested thru the manufacturer. Due to the high cost of international shipping many manufacturers will have you ship the item to Performance PCs. This will not affect the speed of your replacement or credit.
- Speed of warranty acceptance will always depend on the manufacturer.